Returns & refunds

Damaged, broken, wrong or missing parts

Email support@toywrightco.com within 30 days of delivery with the email you used at checkout and a photo or short video of the problem.

We send you a free replacement or a full refund, your choice. You pay nothing. Most of the time you keep the toy and don't need to send anything back; if we do need it back, we pay for the return shipping.

Changed your mind

• Send it back within 30 days of delivery.
• The toy must be unused, with all its parts, in its original packaging.
• Email support@toywrightco.com first and we'll send you the return address and steps.
• You pay the return shipping. Ride-on toys are big and heavy, so check the shipping cost before you send one.
• When it arrives and we've checked it, we refund the full price you paid for the toy.

Late or lost orders

Your order shows estimated delivery dates. If it hasn't arrived by the last date, email support@toywrightco.com. We track it down, and if it's lost we send a new one or refund you in full.

Cancel an order

Email support@toywrightco.com as soon as you can. If your order hasn't shipped yet, we cancel it and refund you in full. If it has shipped, use the steps above.

How refunds work

Refunds go back to the card or wallet you paid with. Once we send a refund, most banks show it within 5 to 10 business days.

Not covered: damage from misuse or normal wear and tear, and change-of-mind returns that are used or missing parts.

This policy is in addition to your rights under the law.

Contact us

Email support@toywrightco.com